Skillset is primarily DataDomain/CommVault:

Six (6) month remote residency focusing on a DD9900 and CommVault.

Resident task would include:

• Post DD9900 installation support and operation help with the Data Domain running with CommVault software (so an ideal candidate would need some working knowledge of CommVault).
• Configuration support with BoostFS and support updating CommVault storage policies to include DD
• Knowledge transfer of DD
• Help create documentation and run books
• Assist with performance tuning of CV and DD environment
• Any additional backup operational support

During this part of the service, Services personnel may perform the following over the duration of the engagement:

Administration:

• Monitors, reviews, and manages Dell EMC infrastructure.
• Manages user requests.
• Manages and reviews log files.
• Generates regular operational reports.

Problem Management:

• Isolates and troubleshoots incidents.
• Performs service incident coordination.
• Opens service requests on behalf of the Customer.
• Participates in root cause analysis review.

Change Management:

• Performs software/firmware management assistance and collaboration.
• Implements change management requests.
• Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
• Manages migration activities (monitor reports).

Continual Service Improvement:

• Recommends procedure changes that result in operational optimization.
• Shares best practices from other engagements.
• Provides performance tuning recommendations.

Post Implementation Planning and Knowledge Sharing:

• Performs transition planning with deployment team.
• Performs incremental host and network configuration beyond deployment scope.
• Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures.
• Provides recommendations on product enhancements and upgrades.
• Sets up initial reports on supported products.
• Implements Dell EMC System Management Tools.
• Performs run-book updates (in conjunction with Customer Staff).

Change Evaluation and Recommendations:

• Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) – as part of continuous improvement.
• Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
• Conducts knowledge transfer to address the Customer’s skills and resource gaps as well as technology recommendations.

Robert Thompson

Senior Technical Recruiter – PGTEK

www.pgtek.com