Cleared Backup Engineer – PGTEK – remote and travel roles

Skillset is primarily DataDomain/CommVault:

Six (6) month remote residency focusing on a DD9900 and CommVault.

Resident task would include:

  • Post DD9900 installation support and operation help with the Data Domain running with CommVault software (so an ideal candidate would need some working knowledge of CommVault).
  • Configuration support with BoostFS and support updating CommVault storage policies to include DD
  • Knowledge transfer of DD
  • Help create documentation and run books
  • Assist with performance tuning of CV and DD environment
  • Any additional backup operational support

During this part of the service, Services personnel may perform the following over the duration of the engagement:


  • Monitors, reviews, and manages Dell EMC infrastructure.
  • Manages user requests.
  • Manages and reviews log files.
  • Generates regular operational reports.

Problem Management:

  • Isolates and troubleshoots incidents.
  • Performs service incident coordination.
  • Opens service requests on behalf of the Customer.
  • Participates in root cause analysis review.

Change Management:

  • Performs software/firmware management assistance and collaboration.
  • Implements change management requests.
  • Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
  • Manages migration activities (monitor reports).

Continual Service Improvement:

  • Recommends procedure changes that result in operational optimization.
  • Shares best practices from other engagements.
  • Provides performance tuning recommendations.

Post Implementation Planning and Knowledge Sharing:

  • Performs transition planning with deployment team.
  • Performs incremental host and network configuration beyond deployment scope.
  • Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures.
  • Provides recommendations on product enhancements and upgrades.
  • Sets up initial reports on supported products.
  • Implements Dell EMC System Management Tools.
  • Performs run-book updates (in conjunction with Customer Staff).

Change Evaluation and Recommendations:

  • Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) – as part of continuous improvement.
  • Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
  • Conducts knowledge transfer to address the Customer’s skills and resource gaps as well as technology recommendations.

Robert Thompson

Senior Technical Recruiter – PGTEK