Job Title: Field Services Specialist Client Support

Job Title: Field Services Specialist Client Support
Location: St Louis, MO
Duration: 9 Months +
 
Required Skills – HP laptop/desktop configuration, troubleshooting, and repair – HP Printer & MFP maintenance and troubleshooting – Mobile device (iOS & Android) configuration and troubleshooting – Conference room technology – Windows 7/10 operating systems installation, repair, configuration, troubleshooting (Mac/MacOS knowledge is a plus, but not required) – Web Browser (e.g., Internet Explorer, Chrome, Edge) configuration and troubleshooting – Working knowledge of the Microsoft Office Suite 2016/2019/365 ProPlus (i.e., Word, Excel, PowerPoint, OneNote) – Working knowledge of common enterprise tools including; PC-to-PC support solutions, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management) – Client-side network configuration and troubleshooting in a broad range of environments (i.e., corporate LAN/WLAN, home routers, mobile broadband/WWAN/hotspots)

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CommVault Backup Administrator

  • Five (5) years’ experience in a Backup Administrator or Server Support role
  • A Master’s degree substitutes for three years of experience, or a Bachelor’s degree substitutes for two years, or an Associate’s degree substitutes for one year
  •  Three (3) engagements lasting more than six (6) months in a Backup Administrator or in Server Support role supporting CommVault’s Simpana Backup software
  • Engineering and designing backups and DR in a large scale, multi-site environment of greater than 1 PB of data
  • Experience with VMware Esxi 6.5 and VCenter
  • Experience with daily reporting in CommVault that goes beyond basic reporting
  • Managing and troubleshooting CommVault group firewall permissions
  • Managing and configuring aux copies including deduplication DASH copies in CommVault version 11
  • Rudimentary understanding and troubleshooting of a version 11 Compliance Archive
  • Experience configuring and managing CommVault scheduling using CommVault groups
  • Certified in CommVault software
  • Experience with cloud implementation of backups
  • Experience specific to CommVault’s Simpana email archive backup
  • Experience with Legal Holds, Compliance Searches, and electronic Discovery (e-Discovery) data backup software

Technical Project Manager

Duration: 12+ Months

Job Description:

RESPONSIBILITIES:

The responsibilities of this position include:

•        Own Enterprise Data office projects (Including Master Data Management, Data Quality, Data Governance and Analytics) delivery by leading project teams through the full project lifecycle (ie:  Idea through Closure)

•        Partner with the Enterprise & Regional Data Governance team to translate MDM, Data Quality, Data Governance and Analytics requirements into an attainable roadmap

•        Facilitating meetings including preparing agendas, coordinating schedules & materials, documenting meeting minutes, following up on action items

•        Proactive risk and issue management to ensure the expected project outcomes are achieved on time and within budget & scope

•        Financial management including budgets, forecasts, actuals, and variances

•        Communicate project statuses and updates to project team and business owners throughout the duration of the project; making certain all impacted stakeholders have an understanding of risks, issues, and activities related to the project

•        Support key company programs for MDM, data alignment, data migration, and data quality

•        Manage the vendor and lead the proof of concept offering evaluation to support the enterprise MDM platform

•        Support the data governance leader in managing stakeholder expectations for project deliverables and communications and help to implement an effective system for project governance

•        Work closely with senior IT and business leaders to ensure confidence in planning, financial management and that delivery expectations are developed, managed and met

•        Act as point of contact for vendor contacts, which includes integration of project tasks and reviewing deliverables

•        Ability to tailor information to the audience – from detail to broad summaries and technical to business focused

•        Accountable for delivering projects on time, within budget and scope with expected business outcome

•        Ensure project goals are in line with IT strategy and business objectives

•        Build a cohesive, high-performing project team to achieve results

•        Oversee the sharing and prioritization of resources among projects

•        Provide input and improvements to the IT PMO process

•        Coach and mentor junior staff

SKILLS:

•        Excellent leadership, problem-solving, organizational, presentation skills, analytical & critical thinking skills with an ability to manage competing demands

•        Proven track record of delivery medium and high complexity projects and programs identifying, and leading continuous improvement as required

  • Excellent verbal and written communication skills and experience interacting with both business and IT individuals at all levels including the executive level

•        Ability to proactively escalate issues to appropriate levels of management in the organization

•        Ability to lead others during ambiguity

•        Ability to work in a fast-paced environment

•        Ability to influence others without having direct authority over them 

REQUIREMENTS:

  • 10+ years of experience within enterprise MDM, data quality, data governance and/or analytics functions with a track record of managing large, complex projects in a medical device and life sciences vertical.
  • Bachelor’s degree required, Master’s degree a plus
  • Project Management Professional (PMP) certification preferred
  • Direct experience implementing and managing MDM, data quality, stewardship and analytics programs
  • Strong knowledge of Data and Analytics capabilities
  • Practical experience with Dun and Bradstreet and other data enrichment vendors (e.g, Medpro, Veeva Open data, IQVIA) data
  • Practical experience with enterprise MDM tools. (Informatica Multi-Domain MDM is preferred)
  • Demonstrated ability to manage data governance council expectations, lead discussions, and get business stakeholders buy-in to solution proposals
  • Proven experience translating business problems into actionable Data and Analytics initiatives
  • Prior experience with scrum or agile methodologies used in enterprise-level application development projects to focus on delivering value incrementally
  • Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Knowledge and understanding of business needs with the ability to establish and maintain stakeholder trust and confidence
  • Experience within a regulated environment (medical device or life sciences) preferred
  • High level understanding of data management tools (eg., Informatica Master data management, Informatica Data Quality, Collibra, AWS data lake, snowflake, ) preferred

•        Understanding or certification on Data Management Book of Knowledge (DAMA) preferred

Sanjay Singh | Trinus Corporation

Mobile | sanjay_singh@trinus.com

CUSTOMER SERVICE REPRESENTATIVE

Job Description:

•             entering data into databases (ex: Excel)   

•             Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).   

•             Basic level skill in Microsoft Word (for example:  opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).   

•             Basic keyboarding skills (for example: operate by touch the letter, number and symbol keys with minimal errors)   

•             Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online   

•             Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.). 


Parth KaushikSenior Technical RecruiterE-Mail: parth@enterprisesolutioninc.com

Customer Service Representative //Contractual position//Remote position

Rate :$14/hr

JOB DISCRIPTION:

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Covid Awareness.
    • Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
    • Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
    • Research items and follow-up with customers in a timely manner. Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
    • Ability to effectively and efficiently help customers handle Their needs, such as according to company policy and procedure guidelines set forth by the client.
    • Understand and comply with  policy, laws, and regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
  • Team Accountabilities:
    • Support and uphold the Client Mission Statement.
    • Uphold the Client’s Code of Ethics and ensure that confidential information is safeguarded.
    • Promote professionalism at all times.

 Please share given details:

Complete address:       

Interview Availability:

Updated resume:

Contact number: 

Thanks & Regards…
Aashi Varshney
Enterprise Solution Inc.
Naperville, IL
aashi@enterprisesolutioninc.com