Title: Support Account Manager 3

Title: Support Account Manager 3

Client: NetApp

Location: 100% Onsite (Detroit, MI)

Duration: 6 Months

Job Description:


Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationships and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate the value of support offering to clients and identify opportunities for expanded support business.

This Support Account Manager provides a dual role for large enterprise customers within ***. In addition to the account management skillset below, we are seeking a technical resource who can provide proactive support in the following areas:



• Must use problem-solving skills to help Support and drive case resolution and escalations
• Knowledge of *** Platforms: HCI, Solidfire, Altavault, E-Series, Storage Grid, Ontap Select, Cloud Volumes ONTAP, ONTAP FAS/AFF
Knowledge of Storage fundamentals and Hybrid Cloud and backup solutions. Technical background desired with Storage Administration/Storage industry experience and account management.

• Best practices review, compliance, and remediation
• Detailed health checks
• Post-install/pre-production support
• Technical escalation management, post-mortem, and RCA support (when required)
• Other technically centered functions relating to day-to-day operations of the customer’s environment.
• The candidate will be providing the highest level of Personalized, Proactive, Preventative and Reactive Enterprise- Class support services. You will build a partner relationship with the customer to better serve their business needs, as well as to react quickly and revise your approach when business needs change. Working very closely and collaboratively with members of the Account Team and customer contacts, you will become intimately acquainted with the customers’ business requirements, technical needs, systems, environment, and service history. In addition, you will be providing detailed support case management and escalation as required.

* This is a technical role in our Support organization, not a sales opportunity. *
* This individual must be located in the Detroit MI area. *

Thanks;

Rachel

 Do you have a candidate to refer? We offer referral bonus; please contact me for more details.

Please visit https://www.nasscomm.com/jobs/ for more jobs.

Storage Systems Administrator (SME)

Specific Job Description:

Ingersoll Consulting seeks qualified Storage Systems Administrator (SME) candidates to join the Department of Justice ESA V program team. ESA V is an IT applications and infrastructure services program supporting several customers within the Department of Justice (DOJ), including the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). The program provides a range of IT services, including software application support, enterprise infrastructure support, service desk, ITSM, desk side support, workstation engineering and maintenance, telecommunications and mobility engineering services, managed print services, Active Directory services, and video conferencing.

The responsibilities of this position will include, but not be limited to, the following:

•          Manage and maintain Hitachi storage devices, IBM TS4500 ATL and TS7770 VTL storage devices, IBM SVC (2145- DH8) appliance devices, and Brocade 8510 and 7810 devices in the customer data centers; work directly with customers as required to ensure their needs are met

•          Maintain operation of multi-user computer systems, including coordination with other administrators, customers, vendors, and teams

•          Set up administrator and service accounts, monitor/tune system performance, install SAN software

•          Interact with users and evaluate vendor products

•          Evaluate new hardware and software, with the goal of improving and increasingly efficient operations

•          Create, maintain, and implement detailed documentation on all SAN hardware devices

•          Apply security settings and other commercial security best practices

•          Work independently and work in a rapid-paced environment

•          Provide support on a regular M-F business hours schedule; also responsible for 24x7x365 support as required by mission or emergency situations

•          Occasional travel required (up to 10% of the time)

The ideal candidate will be personable and articulate and will focus on ensuring that customers’ IT requirements are met expeditiously and effectively. The candidate must be a self-starter who can work with limited supervision and must be able to demonstrate excellent communication skills to effectively interface with customers, vendors, and with other teams in the main office in Washington, DC.

Profile of an Ideal candidate – Required Knowledge, Skills, and Attributes:

·         US Citizenship and eligible to obtain a Public Trust clearance before starting work

·         Typically requires a Bachelor’s degree in a relevant technical discipline with at least twelve (12) years of prior overall related work experience with a Windows Server environment. Additional years of experience and/or relevant certifications will be considered in lieu of degree)

·         Excellent understanding, administration, and configuration experience with Hitachi Storage devices (G5000, G200, G400, G700), IBM tape systems (both ATL and VTL), IBM SVC, and Brocade SAN switches (plus FOS)

·         Knowledge of basic networking principles, SAN configurations, z/OS, and AIX operating environments

·         Scripting experience

·         System and SAN monitoring using installed tools as well as external tools

·         Application of security settings and other commercial security best practices

·         Excellent written and verbal communication skills

·         Ability to multitask and function in a fast-paced environment

Desired (but not necessarily mandatory) Knowledge, Skills, and Attributes:

·        Customer interface experience

·        Networking knowledge and experience

·        Working knowledge of Windows, z/OS, and AIX operating platforms

·        Working knowledge of MS Office (including Word, PP, Visio, and Excel)

·        Working knowledge of Hitachi and IBM storage devices/appliances

·        ITSM knowledge and experience, particularly with ServiceNow

·        Previous clearance with the DOJ or DOD

Thanks & Regards

Aarti Malhotra
Sr. Recruiter Ingersoll Consulting

ingersollconsulting.net

Cleared Backup Engineer – PGTEK – remote and travel roles

Skillset is primarily DataDomain/CommVault:

Six (6) month remote residency focusing on a DD9900 and CommVault.

Resident task would include:

  • Post DD9900 installation support and operation help with the Data Domain running with CommVault software (so an ideal candidate would need some working knowledge of CommVault).
  • Configuration support with BoostFS and support updating CommVault storage policies to include DD
  • Knowledge transfer of DD
  • Help create documentation and run books
  • Assist with performance tuning of CV and DD environment
  • Any additional backup operational support

During this part of the service, Services personnel may perform the following over the duration of the engagement:

Administration:

  • Monitors, reviews, and manages Dell EMC infrastructure.
  • Manages user requests.
  • Manages and reviews log files.
  • Generates regular operational reports.

Problem Management:

  • Isolates and troubleshoots incidents.
  • Performs service incident coordination.
  • Opens service requests on behalf of the Customer.
  • Participates in root cause analysis review.

Change Management:

  • Performs software/firmware management assistance and collaboration.
  • Implements change management requests.
  • Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with key stakeholders.
  • Manages migration activities (monitor reports).

Continual Service Improvement:

  • Recommends procedure changes that result in operational optimization.
  • Shares best practices from other engagements.
  • Provides performance tuning recommendations.

Post Implementation Planning and Knowledge Sharing:

  • Performs transition planning with deployment team.
  • Performs incremental host and network configuration beyond deployment scope.
  • Conducts knowledge transfer for new technology features, management and admin activities, and Standard Operating Procedures.
  • Provides recommendations on product enhancements and upgrades.
  • Sets up initial reports on supported products.
  • Implements Dell EMC System Management Tools.
  • Performs run-book updates (in conjunction with Customer Staff).

Change Evaluation and Recommendations:

  • Reviews IT processes and policies (Incident, capacity, performance and change management, user, and back up policy) – as part of continuous improvement.
  • Assists with documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
  • Conducts knowledge transfer to address the Customer’s skills and resource gaps as well as technology recommendations.

Robert Thompson

Senior Technical Recruiter – PGTEK

www.pgtek.com

Contract Job Position- Desktop Support Engineer at Saint Louis, MO (Immediate Interview)

Role:  Desktop Support Engineer     
Work Location: Saint Louis, MO
Job Type: Contract Long Term

Job Description
Managing, operating and supporting customer Desk-side hardware. Without limiting the generality of the foregoing, responsibilities with respect the Desk-side systems hardware shall include the following: Desktop, laptops, thin clients, monitors, mobile devices, printers and general IT peripherals.
• Using existing tools to record and track inventory and configuration data from workstations.
• Providing support specialists, who are qualified in supporting workstations, workstation hardware, printers, applications software widely distributed to end users, workstation application utilities, and workstation systems software and memory management.
• Designing and, to the extent approved by customer, implementing processes to achieve standardization (of both Hardware and Software) within the Desk-side services environment, including documenting, implementing and communicating such standards.
• Coordinating compliance with customer approved standards by verifying customer authorization for non-standard hardware and non-standard software procured through Customer.
• Performing integration testing in support of product implementation.
• Evaluating, recommending, (as requested and approved by customer), implementing and supporting new tools, technology solutions and processes related to workstations as required to meet customer’s business requirements (and subject to the change management process) as defined by Customer and approved by customer, including common directory, patch management, imaging, software distribution, domain architectures, virus protection, anti-spam and support environments.
• Deploying customer workstations loaded with systems software and applications software (including new releases, enhancements and upgrades thereto) as requested by customer.
• Supply hardware break/fix services, support, advice and assistance to end users.
• Correcting incidents associated with hardware failure or maintenance.
• Providing hardware service upgrade, maintenance and support for Desk-side services hardware.
• Maintain a level of documentation that reflects the complexity and diversity of the Desk-side services environment and enhances the hardware support process.
• Manage stock levels of hardware for break/fix to ensure to respond to Customer requests per the agreed upon service levels for Desk-side support fulfillment.
• Deploying new workstations and peripherals (e.g., local printers, scanners and PDA-related Hardware), LAN-connected hardware and Desk-side services-related software to meet Customer’s business requirements.
• Performing hard MACs of hardware as required by customer.
• Providing upgrades, maintenance and support for Desk-side services-related systems software and applications software that is generally distributed to end users.
• Developing and implementing any scripts or other materials for support of Desk-side services related-software.
• Performing electronic software distribution to workstations as necessary or requested by customer (where the configuration of the workstations can support such electronic distribution), including verification of the communications path, verification of available disk space and workstation configuration, verification and existing software versions and old fallback copy, distribution of new software versions, verification of delivery and accuracy and verification of the capability to roll back to old software versions.
• Protect security of Desktop Systems through effective management including evaluation, development, implementation and maintenance of anti-virus, anti-spam, malicious software, O/S patching and laptop encryption.

  • Experience in supporting  Citrix VDI environment
  • Any further Deskside services agreed in writing between the parties, subject to the change control process.

 
Victor Lara | Account Manager
Milpitas, CA
IDC Technologies Inc. 
Victor.lara@idctechnologies.com 

Veeam Backup Engineer for Edison, NJ

We have an urgent requirement forVeeam Backup Engineer for Edison, NJ if you are interested please reply me with updated copy of resume.

Role – Veeam Backup Engineer

Location – Edison, NJ

Long Term Contract

Job Description –

• Min 8 years of experience as architect and SME for Backup environment in Enterprise datacentre with technologies like Veeam, Commvault etc.
• Understand client requirement and put those in deployments view with backup architecture.
• Understand the impact of Upgrades and migration and suggest paths for upgrade, migrate of the backup setup
• Experience of Configuring cost effective storage units and have deployment architect view from a hybrid- Multi cloud perspective.
• POC of new technology and its integration with the existing environment.
• Understanding of Data compliance and life cycle with and setting strategy that will benefit client with the deployed Veeam / other Backup tools
• Proposing & Enabling client to adopt resilient architecture with backup setup.
• Experience with backup data replication and storage technology for replicating data across sites for data redundancy and Disaster recovery
• Tunning of backup for optimum network usage & minimal impact on the application running on top of it
• Understanding & experience of Policy attributes and its impact to the overall data life cycle responsible for setting procedures and guides for creation, deletion, Managing the attributes of Polices like backup window.
• Automation and scripting for centralized deployments for client’s software
• Experience of managing Disk & Tape library and backup replication
• Should have performed operational task like client server, DB & hosts Backup & Restores
• Understanding of Catalog Backup management
• Trouble shooting failure and provide resolutions issues occurred in the environment
• Performing Snapshot for backup environment
• Trouble shooting backup failure.
• Create SOP’s and process for smooth functioning of backup environment
• Guide and mentor Backup team and advocate other stake holders about adoption of latest technology in Storage & Backup domain.

Certification :
• Veeam Backup Certification
• Data Center Management Certification

Thanks and Regards!!

Amit Kumar  II IT Recruiter

Enterprise Solutions Inc.

Email To: amitk@enterprisesolutioninc.com