Rate :$14/hr

JOB DISCRIPTION:

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Covid Awareness.
  • Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines in order to maintain service level expectations with regards to: abandonment rate and the calls average-speed-to-answer rate.
  • Follow escalation procedures to address customer concerns to identify and report possible threats made towards the company and/or other associates.
  • Research items and follow-up with customers in a timely manner. Build customer relationships by actively listening and resolving complaints quickly, efficiently and accurately. Explain policies and procedures courteously and patiently.
  • Ability to effectively and efficiently help customers handle Their needs, such as according to company policy and procedure guidelines set forth by the client.
  • Understand and comply with  policy, laws, and regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
• Team Accountabilities:
  • Support and uphold the Client Mission Statement.
  • Uphold the Client’s Code of Ethics and ensure that confidential information is safeguarded.
  • Promote professionalism at all times.

 Please share given details:

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Interview Availability:

Updated resume:

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Thanks & Regards…
Aashi Varshney
Enterprise Solution Inc.
Naperville, IL
aashi@enterprisesolutioninc.com