Only W2- candidates, US Citizens, GC holders please)
Position Title: # 21- 06112 – Infrastructure Engineering Lead Analyst  – 12467695
Location: St. Louis, MO
Job Type: Contract- Hire 

Job Description:
-Perform monitoring and event management support for network, voice, and contact center systems and infrastructure
-Perform initial investigation and triage for alerts and events
-Troubleshoot complex/multitier issues within the network infrastructure
-Provide 90% of resolved tickets of incidents on first touch
-Perform escalation of incidents to higher tier support groups, vendors, and other support staff based on NOC process when unable to resolve the incident
-Provide technical support on incident calls
-Accurately log and document NOC incidents in Service Now ticketing system
-Identify opportunities for improvement in the monitoring and event management tools and processes
-Provide planning and vendor oversight for network change activity
-Report key performance metrics to management

-Prior experience with a large enterprise network, preferably in the healthcare sector
-Experience with Cisco networking
-Experience with Cisco Call Manager and Cisco Unity a plus
-Experience with F5 load balancers to include the GTM and LTM platforms a plus
-Experience with Cisco ASA and Palo Alto firewalls a plus
-Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
-Experience with packet capture tools such as, Wireshark, and tcpdump
-Experience with Python or scripting is a plus
-Well versed in crisis management and root cause analysis techniques
-Previous experience in vendor management preferred
-Experience working in a team-oriented, collaborative environment
-Proven analytical and problem-solving abilities
-Strong interpersonal, written, and oral communication skills
-Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
-Highly self-motivated and directed
-Strong organizational skills
Bachelors Degree in Computer Science or a related discipline and at least 3 year’s experience in network or voice infrastructure or its equivalent in education and work experience